Legal

Terms & Conditions

Last Updated: 15 April 2025  |  Effective Date: 15 April 2025

These Terms and Conditions govern the relationship between Restu Bahagia ("the Firm", "we", "us") and any person ("you", "the client") who engages the Firm's services or uses this website at https://restubahad.world. Please read them at your own pace before proceeding. By engaging our services or using this website, you agree to the terms set out below.

1. About the Firm

Restu Bahagia is a family law advisory practice based at Wisma Damai, Jalan Gaya, 88000 Kota Kinabalu, Sabah, Malaysia. The Firm provides family law advisory and drafting services to clients in Sabah and, where permitted, elsewhere in Malaysia. Our contact details are:

• Telephone: +60 8-9264 7385
• Email: [email protected]
• Address: Wisma Damai, Jalan Gaya, 88000 Kota Kinabalu, Sabah

2. Nature of Our Services

The Firm offers three principal services, described on our website and in our engagement letters:

• Family Maintenance Advisory — A structured advisory session and written summary on spousal or child maintenance matters under Malaysian law.
• Custody and Access Arrangement Drafting — Considered drafting of custody and access documents, with mediation coordination or court presentation where appropriate.
• Comprehensive Family Settlement Package — A coordinated engagement covering divorce or separation, parenting arrangements, financial settlements, and ancillary documents.

Nothing on this website constitutes legal advice. The content is provided for general information only. A formal advisory engagement is established only upon the signing of an engagement letter and receipt of the applicable fee.

3. Engagement and Fees

3.1 Commencement of Engagement

An engagement begins when you and the Firm have signed a written engagement letter confirming the scope of work, the applicable service, and the fee. The Firm will not commence substantive advisory or drafting work until this letter is in place.

3.2 Fees and Payment

Our current service fees are published on this website. All fees are in Malaysian Ringgit (RM) and are inclusive of the advisory time and documented outputs described for each service. Fees may be subject to revision; the fee applicable to your engagement will be the one stated in your engagement letter.

Payment terms, including deposit requirements and the timing of final payment, will be set out in the engagement letter. The Firm accepts payment by bank transfer or such other means as agreed in writing.

3.3 Additional Work

Work that falls outside the scope of the agreed engagement will be discussed with you before it is undertaken. Additional work may be subject to a separate fee, which will be agreed in writing before proceeding.

4. Scope and Limitations

The Firm's advisory and drafting services are confined to the scope described in the engagement letter. We will take care to do thorough and considered work within that scope; however, the client is responsible for:

• Providing complete and accurate instructions and documents in a timely manner
• Informing the Firm of any changes in circumstances that may affect the matter
• Making decisions about the conduct of the matter after receiving our advice
• Engaging separate legal representation for court appearances, where such representation is required

The Firm does not provide tax advice, financial planning advice, or medical opinions. Where such expertise is needed, we will say so and recommend that you seek it from an appropriate professional.

5. Confidentiality

The Firm treats all client communications and matter details as strictly confidential. We will not disclose your information to third parties except in the limited circumstances described in our Privacy Policy, or where required by law or regulatory obligation.

This duty of confidentiality continues after the conclusion of your engagement with us.

6. Professional Obligations

The Firm's advisers are guided by the professional standards applicable to legal practitioners in Malaysia, including those set by the Malaysian Bar Council. In circumstances where our professional obligations conflict with client instructions — for example, where a client asks us to act in a way that would involve misrepresentation — our professional obligations will take precedence. We will explain such a situation to you clearly if it arises.

7. Limitation of Liability

The Firm will exercise reasonable care and professional skill in delivering the services described in each engagement. To the extent permitted by Malaysian law, our liability in connection with any engagement is limited to the fee paid for that engagement. We are not liable for:

• Outcomes in court proceedings where the Firm has not acted as your court representative
• Decisions made by the client based on information the client did not share with the Firm
• Matters that fall outside the scope agreed in the engagement letter
• Loss arising from events beyond the Firm's reasonable control

Nothing in these Terms limits the Firm's liability for fraud, gross negligence, or any matter that cannot be excluded under applicable Malaysian law.

8. Termination of Engagement

8.1 By the Client

You may withdraw from an engagement at any time by written notice to the Firm. Fees already paid for work that has been completed at the point of withdrawal will not ordinarily be refunded. The Firm will discuss any partial refund in good faith depending on the circumstances.

8.2 By the Firm

The Firm may withdraw from an engagement by written notice where:

• The client provides instructions that are inconsistent with the Firm's professional obligations
• The client fails to provide necessary information or documentation despite reasonable requests
• Payment of agreed fees is not received within the time agreed
• There is a breakdown of trust that makes continued engagement impractical

Where the Firm withdraws, we will provide reasonable notice and take care to avoid prejudice to the client's position so far as this is within our control.

9. Intellectual Property

Documents and written summaries prepared by the Firm for your matter become yours upon full payment of the agreed fees. The methodologies, templates, and general know-how used by the Firm remain the Firm's property. Material on this website — including text, structure, and design — belongs to Restu Bahagia and may not be reproduced without written permission.

10. Website Use

This website is provided for general information about the Firm and its services. We take care to keep the information current, but we do not warrant that it is complete, accurate at every moment, or free from error. Use of the website is at your own discretion. The Firm is not responsible for the content of any external website linked from these pages.

We use cookies on this website in the manner described in our Cookie Policy. Analytical cookies are placed only with your consent.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising out of or in connection with these Terms, or the services provided by the Firm, shall be subject to the non-exclusive jurisdiction of the courts of Malaysia, with the parties acknowledging the significance of Kota Kinabalu, Sabah as the Firm's place of business.

12. Amendments

The Firm may update these Terms from time to time. The version published on this website on the date of your engagement will be the version that applies to that engagement, unless a revised version is agreed in writing. For ongoing engagements, we will give reasonable notice of any material change.

13. Queries

If you have any questions about these Terms, or wish to discuss an engagement, please contact us:

• By telephone: +60 8-9264 7385
• By email: [email protected]
• In person: Wisma Damai, Jalan Gaya, 88000 Kota Kinabalu, Sabah

We are happy to discuss any part of these Terms before you commit to an engagement.